​At The Sleek Gadgets, we are committed to delivering quality products and a reliable customer experience. This policy outlines the conditions under which returns, replacements, and refunds are handled.

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1. Scope of Policy

This policy applies to all purchases made through The Sleek Gadgets, whether online or through direct sales channels.

 

2. Eligibility for Returns

Returns are accepted only under the following circumstances:

• The product is defective upon delivery

• The product received is incorrect

• All return requests must meet the conditions outlined below.

 

3. Return Conditions

To qualify for a return:

• The issue must be reported within 24 hours of delivery

• The product must be unused, in original condition, and in original packaging

• All accessories, manuals, and included items must be returned

• Proof of purchase is required

4. Non-Returnable Items

Returns will not be accepted for:

• Products damaged after delivery

• Used, altered, or tampered items

• Change of mind or incorrect selection by the customer

 

5. Return Process

• All returns must be requested and approved before being sent back

• Once approved, customers will receive instructions on how to return the item

• Returned items are subject to inspection and verification

6. Shipping & Handling

• Shipping and handling charges are non-refundable

• Customers are responsible for the cost, risk, and insurance of return shipping

• We strongly recommend using a trackable and insured courier service, as we cannot guarantee receipt of items without proof of delivery

7. Inspection & Approval

• All returned items undergo inspection upon receipt

• We reserve the right to approve or reject returns based on compliance with this policy

8. Resolution

Where a return is approved:

• A replacement product will be provided, where applicable

• Replacement items are dispatched at no additional cost to the customer

 

Refunds may be issued only in exceptional cases where:

• A replacement is not available, or

• The issue cannot be resolved through replacement

 

9. Refund Process (Where Applicable)

• Approved refunds will be processed using the original payment method

• Refund timelines typically range from 3–5 business days after approval

10. Transit & Liability

• Customers are responsible for returned items until they are received and verified by us

• We are not liable for items lost or damaged during return transit

• However, we will offer reasonable assistance in resolving issues with courier providers where necessary

11. Customer Support

We aim to handle all cases fairly and professionally. For assistance:
Email: info@thesleekgadgets.com
Phone: 0769 728 855

            0736 559 899