​At The Sleek Gadgets, we are committed to fast, reliable, and efficient order fulfillment; ensuring a seamless experience from checkout to delivery.

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1. Order Processing

• Orders are typically processed within 1–2 hours of confirmation, subject to stock availability and verification.

• We may process and dispatch orders on weekends and public holidays where operationally possible.

 

2. Delivery Timelines

 

Within Nairobi

• Delivery within 2 hours under normal operating conditions

• Pay on Delivery available for eligible orders

 

Outside Nairobi

• Delivery is typically next day

• Orders are dispatched upon confirmation and full payment

• Delivery timelines are estimates and may vary due to external factors.

 

3. Delivery Requirements

• Deliveries are made to specific, accessible physical locations only

• Customers are required to provide accurate and complete delivery details

• P.O. Box addresses are not supported

 

4. Shipping Fees

• Delivery charges are determined based on location, order size, and logistics.

• Applicable fees will be communicated at checkout or during order confirmation.

• Additional charges may apply for special delivery arrangements where applicable.

 

5. Transit & Risk

• Delivery timelines are based on normal operating conditions. While we strive to meet stated timelines, delays may occur due to factors beyond our control, including traffic, weather, or courier disruptions.

• Risk transfers to the customer upon successful delivery. We ensure proper packaging and handling, and where necessary, assist in resolving transit-related concerns with our logistics partners.

 

6. Delivery Issues

• Any issues relating to damaged, missing, or incorrect items must be reported immediately upon delivery.

• Customers are advised to retain all original packaging and contents for verification.

 

7. Support

For delivery-related inquiries:
Email: info@thesleekgadgets.com
Phone: 0769 728 855